Terms & Conditions Terms and Conditions
Introduction
The website www.deoptres.com is an online store (e-Shop) for selling optical goods, such as prescription glasses, sunglasses, contact lenses, and related products and services via the Internet. It is operated by the company Alexandra Kyrkimtzi, headquartered in Thessaloniki, at 197A Vasilissis Olgas Avenue, with VAT number 173105426, registered at Tax Office Z Thessaloniki, GEMI registration number 170886406000, and supplier registry number under Article 4 §12 of Law 2251/1994: 893/12. The company’s contact email is info@optikaliolios.gr, and the telephone number is +30 23310 67555 (hereinafter referred to as “the Company” for brevity). The physical store is located in Thessaloniki, at 197A Vasilissis Olgas Avenue.
The following terms and conditions will apply to the use of the e-shop:
Any user who enters and wishes to use the services of the e-shop is deemed to consent and accept unconditionally the following terms, without exception. For this reason, please make sure that you agree to the terms and conditions below. If a user does not agree to these terms and conditions, then he/she must refrain from using the online store and not carry out any transaction with it. If a user violates the below terms and conditions, their order may be cancelled and their account will be deactivated/deleted.
The company reserves the right to freely modify or revise the terms and conditions of transactions through its online store, whenever it deems necessary, and undertakes to inform consumers of any change through the store’s website. With each use of the website, following a change or modification of the following terms and conditions, the user/retailer will be deemed to have accepted the possible changes, modifications, additions or deletions.
Obligations & Customer Rights
The customer is obliged to accurately complete the information required by the relevant form in order to successfully make purchases of the products and services he wishes.
The customer is obliged to correctly indicate an address (home or work) for the delivery of the order. In the event that the delivery address of the order is incorrectly indicated, the responsibility is solely on the customer.
The customer is prohibited to use or place an order using the personal account and password of another user/member of the e-shop.
The customer is prohibited to resell the products he buys. Any sale of a product is intended for the exclusive use of the customer or for the exclusive use of the person in whose name the delivery is made. In the latter case, the customer guarantees the acceptance of the terms of this document by the end user of the product.
Copyright
All the content of the e-shop, including the distinctive titles, trademarks, trademarks, images, graphics, photographs, drawings, texts, etc. is the intellectual property of the company and is protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the company has obtained a license for its own exclusive needs and for the proper operation of the e-shop.
Any copying, transfer or creation of derivative works based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any manner or means for commercial or other purposes is permitted only with the prior written consent of the company or any other copyright holder.
Limitation of Liability
The company in the context of transactions from its online store is not liable for any further damages that may arise from the execution or non-execution of orders or from the delay of execution for any reason. The company cannot provide any guarantee for the availability of the products, but undertakes to inform customers in a timely manner about the unavailability. It also reserves the right to reserve the time of delivery of goods in cases of force majeure. The online shop provides the content (e.g., information, names, names, photos, illustrations), products and services available via the website “as is”. Under no circumstances shall the company be liable for any damage (positive or consequential, present or future) that any visitor/user of the online store or third party may suffer from any cause that has any connection with the operation and use of the website and the provision of products, information and services related thereto.
Links to other websites
The company is not responsible for the availability, content, privacy policy, quality or completeness of the services of other web pages and websites to which it refers through “links”, hyperlinks or advertising banners. Therefore, for any issue arising from the use of these websites, the user should address directly to the competent bodies of these websites, which are responsible for the services they provide. The provision of links from the online store is solely for the convenience of the user, and the company does not approve, accept or be responsible for the content of these links.
Guarantee
The company undertakes to replace any defective product, or product that has been damaged or destroyed during transport, if it is informed by the customer within 5 days of receipt and sends the relevant tax documents of purchase. The replacement time is determined by the time of receipt of the product at the company’s physical store, the inspection of the product by the company’s personnel and the immediate availability of the same product. The customer can be informed of the progress of the replacement using the company’s communication channels.
Right of Withdrawal
The customer has the right to exchange products if they have not been opened from their packaging (applies only to contact lenses and contact lens liquids), have not been used or processed within 14 calendar days of receipt. The customer must return the product exactly as received, with all its accessories, accompanying forms and packaging in perfect condition. The return of the item will only be accepted if the buyer has first paid any amount charged by the company for sending the item to him and the shipping costs for the return of the item. The goods upon return must be accompanied by the retail receipt or invoice.
Withdrawal Declaration Form
No changes are made to the following Contact Points
- Actual
- Multifocal
- Coloured with degrees of myopia
Changes and refunds are not available on special order contact lenses such as:
- Multifocal
- Astigmatics
- Colour corrected
- In products that have been specially ordered by the manufacturer at the customer’s request.
Personal Data Protection
The company acts fully in accordance with the applicable legislation and fulfils all its obligations as the data controller of the data of its customers/users of its online store.The personal data provided by the customer when using the company’s online store are used exclusively by the company and its affiliated companies for the purpose of promoting and executing the transaction relationship. The company shows absolute respect to its customers, giving priority to the protection of their privacy. It provides full transparency in the management of its customers’ personal data. Customer data is collected and processed exclusively for legitimate, legitimate, clear and defined purposes. All information of the company’s customers is considered confidential, and all necessary organizational measures are taken to protect it. No personal data of the company’s customers are disclosed or transferred to third parties without their consent, except as provided for by law or by agreement between the company and the customer. The personal data of customers are kept for as long as they are registered as members of the company’s online store and are deleted upon their request. All documents and electronic data exchanged between the parties in the context of the sale will be retained by the company. The customer has the right to request and obtain access, information and a copy of his/her personal data collected and processed by the company, as defined by the General Data Protection Regulation, as well as to request the modification or deletion of such data.
Resolving Miscellaneous
Any dispute that may arise between the company and the users and/or customers of the website, concerning the execution, application, interpretation, use, presentation, copying of this website, or generally the relations of the parties created by this website or on the occasion of this website, will be resolved by the competent courts of Thessaloniki and Greek Law will be applied.
